Tips: if the services status is running, try to stop it and then restart it again.Īfter you click the start button, windows 10 is attempting to start the WIA service on local computer. And then click Start button in service status. In WIA services properties, select the startup type as Automatic. Right-click Windows Image Acquisition and select Properties from the context menu.Ĥ. Find the Windows Image Acquisition (WIA) in the services.ģ. Type services in the search box, and then you will see services application is on the best match position. Solution 1: Restart Windows Image Acquisition (WIA) Serviceġ. Check your system carefully, newer systems often have a mixture of USB 2 and USB 3 ports and various ways of indicating.Ĭomputer does not recognize scanner says WIA driver missing In my case the two USB 2 ports are located at the back left corner (on the angle) and the right side (eSATA USB combo port) and if I plug into those all is well. On my laptop the ports have a tiny SS beside the USB logo which stands for Super Speed. Some new systems colour the USB 3.0 ports blue. Now my laptop (Dell latitude E6530) has 4 USB ports, and it is NOT obvious which are USB 2 and which are USB 3. Plugged it back into a USB 3 port, no joy. As soon as I plug the scanner into a USB 2.0 port it all worked. then I stumbled upon a web page somewhere that said this was an old device, plug it into a USB 2,0 port. I did a LOT of troubleshooting, driver reinstalling, Epson removal utilities, checked USB cables, tried another USB port, restarts etc. In Device Manager I see it under Imaging Devices and it has the exact same driver as my working system and it says it is working properly. Tried adding a device but it is not found. This brings up the Epson Scanner Manage your device window and I select Scanner Properties and I see no devices. In Windows 10 Settings I select Devices then Printer and Scanners and I can see the Epson Scanner. In the Devices section there was Epson Scanner, but if I double click on it I get the message 'You need a WIA driver for this device.' I used Control Panel and ran Devices and Printers. Launched Epson Scan (version 3.24 at the time of writing) and got the message 'Epson Scan cannot be started.' Launch Windows fax and Scan, click on New Scan and get the message 'No scanners were detected.' The symptoms on the non working laptop were as follows: it was working under WIndows 10 on my desktop. Figured maybe it was too old for my current Windows 10 (1803 at the time of writing this) Then I tested it back on my desktop.

Went through all the driver reinstall etc.

I had it set up on my Windows 10 desktop for the longest time then mothballed it.ĭug it out to use it with a laptop and it wouldn't work. I have an Epson Perfection 4490 Photo scanner.

Wia driver for hp scanner